Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us.
This information can include:
  • Social Security number and transaction history
  • Account balances and transaction or loss history
  • Payment history and credit history
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Customers Bank chooses to share; and whether you can limit this sharing. When you are no longer our customer, we continue to share your information as described in this notice.

Reasons we can share your personal information Does Customers Bank share? Can you limit this sharing?
For our everyday business purposes –
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes –
to offer our products and services to you
Yes No
For joint marketing with other financial companies
Yes No
For our affiliates' everyday business purposes –
Information about your transactions and experiences
Yes No
For our affiliates' everyday business purposes –
Information about your creditworthiness
No We don't share
For nonaffiliates to market to you No We don't share

Questions? Call 1-866-476-2265 Monday through Friday 7:30 am to 5:00 pm EST or Saturday 9:00 am to 1 pm EST or go to http://customersbank.com/privacy.php.

Who We Are
Who is providing this notice? Customers Bank

What We Do
How does Customers Bank protect my
personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, encryption, and secured files and buildings.
We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Customers Bank collect my
personal information?
We collect your personal information, for example, when you:
  • Open an account
  • Make a wire transfer
  • Apply for a loan
  • Show your driver’s license
  • Provide account information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only:
  • Sharing for affiliates' everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

Affiliates Companies related by common ownership or control. They can be financial and non- financial companies.
  • Our affiliates include companies with a common corporate identity of Customers Bank.
Nonaffiliates Companies not related by common ownership or control. They can be financial and non- financial companies.
  • Customers Bank does not share with nonaffiliates so they can market to you
Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners may include credit card companies, companies that sell non-deposit investment products and other financial service companies with whom joint marketing efforts would be mutually beneficial.